Terms & Condition

Acknowledgement

Please send us your purchase order by fax or e-mail. We will reply with an order acknowledgment within 24 hours which will need to be signed and returned to us prior to production start on all decorated orders. You may also call in your order 818-455-0548. 

Artwork Approval

We will issue an artwork approval proof within 5 days of receiving a signed order and correct camera-ready artwork. This proof will need to be signed and returned to us prior to production start. Any change to the design and/or imprint after artwork is confirmed will result in additional charges. 

Changes to Orders

Any changes made to an order may affect your ship date and must be approved by the factory and confirmed in writing. Increases in quantity will be treated as a separate order unless the increase is placed prior to the start of production.

Over-runs and Under-runs

Due to the nature of manufacturing, the factory reserves the right to ship over or under the ordered quantity by 5%.

Exact Quantities

Exact quantity orders must be specified and a charge of 5% will be added to the order.

Returns

Returns on stock items will assess a 20% restocking charge. Imprinted items or washed items cannot be returned. All returns require prior authorization. We will not accept unauthorized returns. Freight expenses are not reimbursable. Any complaint must be registered within 7 days of shipping. A refund will be issued after items have been received and inspected, which can take up to 7 days. Please email your request for return to support@conventiontotes.com

Cancellations

Orders cannot be canceled without prior authorization. Customers are liable for any charges incurred prior to cancellation. Charges will be assessed by us. Cancellations must be made in writing and must be confirmed as received by us. Phone cancellations will not be accepted.

Adjustments

All claims must be made within 30 days of the invoice date.

Repeat orders

Order records will be kept for 1 year. After 1 year a sample will be required for accurate duplication.

Availability

All stock items are subject to availability at the time of the purchase order.

Substitutions

The factory reserves the right to substitute material for equal or better quality without prior notification.

Bag Sizes

All dimensions are approximate and may vary plus or minus 3/4" and might not be exactly square stitched. This is unfortunately out of our control as each bag is stitched by hand. This can be the reason of your imprint appearing slightly off. Industry tolerance is 3/4" for promotional bags. We, unfortunately, would not be able to accept anything within this tolerance as rejected merchandise.

Fabric Variations

Dye lot and weave consistency cannot be guaranteed. Reorders may vary from the original.

Rush Service

Rush service is available for domestic and overseas production on selected items. Please check with your account representative for details.

Billing Terms and Conditions

All orders are payable in advance by credit card or check. We do accept MasterCard, Visa and Discover. To set up terms, please request a credit application. Each credit application will be evaluated individually. If an account becomes delinquent, all orders will be placed on credit hold and a 1.5% monthly interest charge will be added to outstanding invoices.

Packaging

All orders are bulk packed using standard cartons. Contact your account representative for special packaging.

Changes to Shipping Addresses / Shipping Methods

Any changes to shipping address or method must be made in writing and must be submitted 24 hours prior to scheduled ship date and before the order has been processed for shipment to be guaranteed.

Transport

We will ship orders pre-paid via the carrier that offers the best value using ground service to the destination unless otherwise instructed. We will not be liable for any loss, damage, cost or expense related to delays in shipment or delivery of merchandise. The risk of loss of, and title to, all merchandise purchased on this site will pass to you upon our delivery of that merchandise to the carrier selected to deliver it.

Custom Inspection Charges

For all imported products, Custom Inspection Charges will be passed onto the client. Please check with your account representative for more details.

Drop Shipments and Handling fees

$8 per address after the first. Handling fees: There is a handling fee for large orders. It is $2.50 per box.

C.O.D. Shipments

$10 per shipment.

Due to circumstances beyond our control the factory cannot be responsible for variations in shade, texture, weight, and consistency of  fabric-related sewn goods. The factory reserves the right to improve, change or correct the construction of products without prior notice. No claims will be made or allowed due to circumstances of this nature.
Logos appearing on this web site on products are not presumed or intended as an endorsement of our products. They are merely examples of our printing quality and work and are not intended for resale or other use.

We reserve the right to change or modify all or any portion of this site, including any and all  Content, merchandise or services featured on this site, at any time in our sole discretion. Info prices for merchandise and services are subject to change without notice, and if merchandise or services are listed at an incorrect info price, we reserve the right to refuse, cancel or limit any orders placed for such merchandise or services at the incorrect price.
We also reserve the right to change or modify all or any portion of these Terms and Conditions at any time in our sole discretion. At times such changes may be necessary to address the addition or discontinuance of merchandise or services offered on this site, technological changes made to this site, changes made to our business procedures or practices, or other factors. More importantly, we will not be obligated to notify you of these changes as and when they are made. Accordingly, it is important that you review these Terms and Conditions regularly. If you disagree with any change that we may make to these Terms and Conditions, your sole recourse is to discontinue your use of this site.

You agree to indemnify and hold harmless Conventiontotes.com Inc., and its directors, officers, employees, contractors and suppliers (“Indemnified Parties”), from and against any and all claims, demands, actions, proceedings and damages, including without limitation reasonable attorneys’ fees and costs, that may be incurred by any of the Indemnified Parties and that arises from or relates to your use of this site. 

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California, without regard to its principles of conflicts of laws. Any dispute arising between us shall be brought before any court located within the State, City and County of California having jurisdiction over such a dispute. By using this site you irrevocably submit to the jurisdiction of the above-mentioned California courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction. 

Copyrighted Images 
All logos and trademarks shown on products on our website appear solely for illustrative purposes. Our use of the logos or copyrighted material held by other companies is not meant in any way to imply that Conventiontotes.com owns the rights to those images. As such, we will not reproduce products featuring copyrighted text or images for any purchaser without expressed permission from the owner of the copyrighted material.

Legal Rights and Authorities
Any customer placing an order with Conventiontotes.com Inc. represents that they have the legal right and authority to use any intellectual property they submit as it pertains to its application to promotional products. The customer is liable for any copyright infringement issues which may arise from their inappropriate use of intellectual property. Conventiontotes.com Inc will not be held responsible for the unauthorized use of any trademark, logo, or copyrighted text that is applied to any of the promotional products we sell.
In addition, the entire content of the Conventiontotes.com Inc website is owned and copyright protected by Conventiontotes.com Inc. Our website and its contents may be used as a shopping resource for non-commercial use only.

conventiontotes.com
10463 W Jefferson Blvd
Culver City, CA 90232
United States
info@conventiontotes.com
866.638.1161 

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