ORDERING

How do I order a sample?
Is there a minimum amount to place an order?
What is the lead-time for delivering an order?
How long does an order take if I don’t need my logo imprinted?
What if I have a specific date for my order?
What if I need an order to be rushed?
Is the pricing subject to change?
This is my first order, what do you need from me to get started?
What if I need to make changes to my order?
What if I need to cancel my order?

Promotional bags, tote bags

ART WORK

What is an "ART APPROVAL FORM"?
Will I receive an "ART APPROVAL FORM" for my embroidered order as well?
How do I send my artwork and in what format?
What if I do not have artwork ready for print?

ORDER

How do I order a sample?
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Samples - RANDOM
Sample for most styles will be free of charge if value is below $10.00. All sample orders over $10.00 will require a valid credit card to process. It is your responsibility to cover freight charges for all samples.
We will be sending out random samples that might be imprinted unless specified differently by you.

You can e-mail your sample request to info@conventiontotes.com or call us 866.638.1161

Imprinted Spec Samples
Samples that are to be imprinted with your logo will be charged at standard rate and incur a Setup fee. Imprinted spec samples are not returnable. Shipping charges are applicable. Spec sample orders will be processed just like any standard order and incur a production time of 7-14 days plus shipping. See our guidelines, on what is needed to start an order.

Is there a minimum amount to place an order?
The minimum amount to place an order for most items is 50 pcs. Orders below minimum will be FINAL SALE.

What is the lead-time for delivering an order?
The standard lead-time for most orders is about one to two weeks, plus shipping time. For overseas production, please allow 6-8 weeks and 4-5 weeks of ocean transit.


How long does an order take if I don’t need my logo imprinted?
In most cases your order will ship within 48-72 hours, given that inventory is on hand.

What if I have a specific date for my order?
If the delivery schedule is critical, please make sure to mark your in hands date on your order and reconfirm with your customer service representative at time when order is placed. We will let you know at that time, if there is any concern or requirement for rush shipping.

What if I need an order to be rushed?
Certain products are available to be decorated and shipped within 48 hours – please check with your customer service representative. There is a minimum 25% surcharge for orders requiring less than 5 days production.

Is the pricing subject to change?
Since prices fluctuate throughout the year, it is always safe to call your sales representative to verify pricing before placing your order. Prices are subject to change without prior notice.

This is my first order, what do you need from me to get started?
Once you have decided on the style that you ‘d like to move forward with, please e-mail or phone us with your order 818-455-0548. Have the following information available to us:

Order related information:
Style#, Color, Qty
Imprint Colors ( PMS shades if matching is required )
Camera ready artwork in digital format ( see artwork specs )
Placement info on art
   - and any other special order instructions, that you might have
Billing related information:
Billing Address
Shipping Address
Payment information ( credit card information or check details )
Retail Certificate ( if you are a wholesaler that does not have to pay sales tax )
Delivery Instructions:
Standard delivery is UPS Ground
Other delivery methods (or if you wish to use your account) must be specified
In hands date.

We will issue an order acknowledgement with all order details that needs to be signed by you and returned back to us, verifying that all information is correct. Your order will only be started after receipt of signed sales confirmation and payment authorization. Blank orders do not require approval of acknowledgment.

Imprinted orders will now be processed and an "ART APPROVAL FORM" will be created and submitted for approval to you, before we start with imprint production. This is done to assure that we received correct artwork and read your instructions correctly. Another safety measure to assure that your job is delivered right on.

What if I need to make changes to my order?
Unfortunately not as easy to change an order if artwork has already been approved and order has been submitted for production.

But if there is a last-minute change that comes up – notify your sales representative right away and discuss your options first- followed by a written request.

Any changes made to an order may affect your ship date and must be approved by the us and confirmed in writing. Additional charges may apply. Increases in quantity will be treated as a separate order unless the increase is placed prior to the start of production.

Again, changes must be requested in writing and authorized by us – otherwise no guarantee can be given!

Changes in shipping locations must be made in writing and approved by us in writing, otherwise no guarantee can be given.

What if I need to cancel my order?
Orders cannot be cancelled without prior authorization. Customers are liable for any charges incurred prior to cancellation. Charges will be assessed by us.

Cancellations must be made in writing and must be confirmed as received by us. Phone cancellations will not be accepted.

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ARTWORK

What is an "ART APPROVAL FORM"?
We will issue an artwork approval proof within 5 days of receiving a signed order and correct camera-ready artwork. This proof will be sent to you for approval to assure that all parts of the art are displayed correctly.

Please check carefully to assure:
   - all parts of the artwork are correctly displayed.
   - Colors are called out correctly
   - Location of imprint is correct

Please contact us with your approval to proceed or changes as quickly as possible, so that no time is lost in processing your order. Unless we receive your ok to proceed – your order will be put on hold

Sometimes there are limitations on how art can be printed and displayed on a certain product. We will correct your art on how we feel it will display best and show you those adjustments in the art approval form as well.

Will I receive an "ART APPROVAL FORM" for my embroidered order as well?
Yes, we provide the form for ALL orders prior to proceeding with your order. For embroidered orders we strongly recommend to get an actual embroidery swatch made prior to proceeding with an order as well. We reserve the right to make this option a mandatory requirement for larger orders. The embroidery process does not allow for exact replication of a print art and has its limitations, which we ‘d like to bring to your attention early on.

How do I send my artwork and in what format?
Please send all artwork to info@conventiontotes.com. In the subject line of that e-mail, please put the reference number of your order. All submitted artwork must be in Vector format (.ai or .eps) with outlined fonts. For one color imprints 300 dpi raster art (.psd or .jpg) to desired imprint size is acceptable as well. For multi-colored, screen printed art, bitmapped files this option is not available.

We suggest to not use gradient for imprint on canvas totes as the printing results are sometimes not satisfying. Instead try using a lighter shade color. Our graphics team will be happy to aid you to achieve best imprint results, please check with us any time.

What if I do not have artwork ready for print?
Sometimes artwork requires touch-ups or recreation in order to print. For example, if you are printing a two color logo but don’t have a Vector format image; then each color of the logo will have to be redrawn and separated manually to print it correctly.

Sometimes you don’t have a graphic artist on hand that can create your artwork and you want more than just a line of text.

We are happy to give you full access to our in-house graphics team. Most art can be altered and changed at a fee of $45. More intricate jobs require more time and special rates apply. Speak with your Sales representative first to get a special quote or to discuss your artwork needs.

Simple text line art can be laid out for you free of charge. We do reserve the right to charge for alterations but will ask your approval before we proceed.

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